Returns Policy: Be confident when you shop with us. We offer a full refund of the purchase price, if the item(s) are returned in the original condition in which they were shipped, within 14 days of receipt. We do not refund shipping charges. Please contact us through customer service before returning your order.
Shipping terms: We ship United States Postal Service First Class or Priority Mail Flat Rate in the United States. We usually ship items out within 2-3 business days after receiving full payment. Priority shipping takes approximately 2-4 days to receive in the U.S. All shipping times are approximate and can vary. We are not responsible for loss, theft or damage during the shipping process. Please contact us if you want to add shipping insurance to you order, shipping insurance cost are extra.
We also ship United States Postal Service, First Class International or Priority International to our international clients. We usually ship items out within 2-3 business days after receiving full payment. Please allow approximately 6-10 business days to receive international shipments. All shipping times are approximate and can vary. We are not responsible for loss, theft or damage during the shipping process. International buyers are responsible for taxes, import duties, and charges. These charges are not included in the item price or the shipping charge. These charges are the international buyer’s responsibility. Before you place an order, check with your countries custom office for additional charges.
Payment terms: We prefer Pay-Pal.
Tax policy: Orders from within the state of Arizona are subject to 8.1% sales tax.
All of our gems are one of a kind, made from natural lapidary materials, unless noted. Our finished gems may have inherent natural characteristics, inclusions, healed and semi-healed stress lines. We strive to limit these natural characteristics in order to produce the finest gem possible.
We photograph our gems close up for accuracy. Close up photography can reveal natural pits, inclusions, healed and semi-healed stress lines, they appear larger than they actually are.
We photograph our gems, as much as we can, for color accuracy. The actual hue, tone, and saturation of each gem, can vary slightly from its picture.
Due to the different capabilities of color computer monitors, viewing colors can vary.
We use a legal for trade carat weight scale to weigh all our gems.
All measurements of our gems are in millimeters, and are approximate.
Due to the different talents of individual gem setters, jewelers, and craft people, we are not responsible for damaged cabochons during the setting process.
*All prices and availability are subject to change*
Red Sky Gems